General Information:
Do I need any special software to take this course?
What if I fail the quizzes or final exam?
How long is the final exam?
I forgot my password. How can I find out what it is?
How long will it take me to complete this course?
Is there a time limit to complete this course?

Policies and Procedures:
What is the course completion policy?
What is the course cancellation/refund policy?
What is the testing and grading policy?
What is the operation and conduct policy?

Starting the Course:
Do I need to save my work?

Technical:
Is your website secure?
The pages on your site are not loading, what do I do?

Q. I need another copy of my certificate. How can I get one?
A. If you have lost your certificate or it contains incorrect information,
you may contact a customer support representative at 1-866-377-5844 to
request a certificate reprint.

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Q. What certificate delivery options do I have?
A. Your course tuition includes regular e-mailing of your certificate upon
completion of the course, quizzes, and final exam.

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Q. How long does it take for my certificate to be delivered?
A. Our certificates are processed the same day via e-mail upon completion
of the course, quizzes and passing grades of the final exam.

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Q. I'm not sure if I'm eligible to take this course. How do I find out?
A. States have different regulatory agencies who approve the course. These
regulatory agencies have different rules and the purpose of the course can
vary from state to state. Prior to registering for this course, you should
ALWAYS verify with your state to see if approved in your state.

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Q. How do I make my payment?
A. You may make your payment online by using a credit card or bank debit
card with a VISA/MasterCard logo. If you are uncomfortable submitting your
payment online, you can contact our customer support representative at
1-866-377-5844 to make your payment over the phone.

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Q. What if I do not want to enter my credit card number online?
A. If you are uncomfortable submitting your payment online, you can
contact our customer support representative at 1-866-377-5844 to make your
payment over the phone.

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Q. What credit cards do you accept? Can I use my debit card?
A. You may submit payment using a credit card or a bank debit card with a
Visa or Mastercard logo. We accept Visa, Mastercard, American Express and
Discover. You may also submit your payment over the phone with a customer
support representative. To pay over the phone, please contact us at
1-866-377-5844.

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Q. Do I need any special software to take this course?
A. You do not need any special software to use our course. All you need is
a web browser and a connection to the internet. We support Internet
Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher, and
most other browsers. There is no software to download and nothing saved to
your hard drive.

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Q. What if I fail the quizzes or final exam?
A. You have the opportunity to retake the quizzes and final exam as often
as necessary to obtain a passing grade for successful completion of this
course.

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Q. How long is the final exam?
A. Depends on which JVI course you have signed up to take. The HUD REO
Appraisal course and the JVI Appraising REO Properties course both consist
of 75 questions.

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Q. I forgot my password. How can I find out what it is?
A. Contact our customer support representative at 1-866-377-5844.

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Q. How long will it take me to complete this course?
A. You can start and stop the course as much as you would like to as long
as it falls into the time limit allocated. Refer to frequently asked
question.

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Q. Is there a time limit to complete this course?
A. You must complete the course within 180 days of registration. Any
student who has not successfully completed the course within 180 days will
be terminated without notice and will not be eligible for a refund.

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Q. What is the course completion policy?
A. You must complete all phases of the curriculum in order to receive a
certificate of completion. The school is prohibited from issuing a
certificate of completion if the student has not met all the requirements
for course completion and a student shall not accept a certificate under
such circumstances.

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Q. What is the course cancellation/refund policy?
A. A full refund will be made to any student who cancels the enrollment
contract within 30 days of registering for the course and prior to
attempting the final examination. The COURSE PROVIDER will terminate,
without notice, the enrollment of any student who has not successfully
completed the course within 180 days. All registration fees paid are due
and refundable when the course of instruction is discontinued by the
school, preventing a student from completing the course, or the enrollment
of the student was procured as a result of any misrepresentation in
advertising, promotional materials of the school, or representation made
by the owner or employee of the school. All refunds will be issued within
30 days following receipt of a permissible request for cancellation.

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Q. What is the testing and grading policy?
A. Each chapter contains a quiz that review important content from that
chapter. The number of quiz questions varies depending on chapter content.
The quizzes do not affect your final exam score but will provide you with
and excellent opportunity to master the course material. You also must
take and pass a final exam upon completion of the course.

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Q. What is the operation and conduct policy?
A. No credit or completion will be given if the course is completed by
anyone other than you or if you are assisted by an outside party. When you
enroll in the course you are stating under penalty of perjury that you, and
not another person, studied the material in its entirety and completed that
chapter quizzes and the final exam. By registering for the course, you
understand that is may be a felony to make false statements or to falsify
documents submitted by the court.

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Q. Do I need to save my work?
A. Your registration and payment information are automatically saved. You
must finish each chapter quiz completely in order to receive credit for
that chapter. Simply log in using your username and password and we
automatically keep track of the course work completed, so the next time
you log in, you can pick up where you left off.

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Q. Is your website secure?
A. Yes. An encrypted SSL connection requires all information sent between
a client and a server to be encrypted by the sending software and
decrypted by the receiving software, thus providing a high degree of
confidentiality. Confidentiality is important for both parties to any
private transaction. In addition, all data sent over an encrypted SSL
connection is protected with a mechanism for detecting tampering--that is,
for automatically determining whether the data has been altered in
transit.

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Q. The pages on your site are not loading, what do I do?
A. If the pages for our site are not loading completely, you may want to
disconnect your internet connection and log back in. This type of problem
is typically caused by your Internet Service Provider or ISP and web
traffic. If you continue to experience problems, we recommend
disconnecting and returning at a later time to complete the course when
internet traffic is not as heavy. If you are still having problems, you
may call customer support at 1-866-377-5844.

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